1. Where do the Windgoo ship from?
Answer: EU orders ship from Germany warehouse.
UK orders ship from the UK warehouse.
2. What should I do if I received a damaged parcel?
Answer: If the package arrives damaged, please refuse to sign for it. If you are unable to refuse receipt and have opened the box, please photograph any damaged parts (damaged packaging and damaged products) and contact us at firstname.lastname@example.org within 3 days of delivery and send the products to us packed after good communication and confirmation.
3. How long will it take to get my e-bike? And what should I do if the package takes longer to arrive?
Answer: You will receive an email with a tracking number as soon as the bike leaves our warehouse. Shipping can take up to 3-7 working days.
We are sorry for the inconvenience if your parcel takes longer than the estimated delivery time. This can occur for several reasons. In the meantime, you can always track the progress of your parcel with the provided tracking number or contact DHL/UPS directly for inquiries . If you suspect the package is missing, please contact our customer support via email@example.com.
4. Which logistics service provider does Windgoo use?
Answer: We normally use DPD Parcel for EU orders and UPS/DPD/DHL for the UK. However, depending on your location, we may opt for another logistics service provider that is more suitable. Please check your email for updates.
5. When will I receive my e-bike?
Answer: You will receive an email with a tracking number as soon as we ship the bike from our warehouse. Shipping can take up to 3-5 working days. You can check the expected delivery time through the following links:
DPD Tracking Link: https://www.dpd.com/nl/en/receiving/track/
UPS Tracking Link: https://www.ups.com
17 Tracking Link: https://www.17track.net/en
6. Can I pick up the goods from the warehouse?
Answer: Yes. Our warehouses in Germany and the UK support self-pickup. However, you will need to contact our customer service email (firstname.lastname@example.org) to get the confirmation notice before 2 days.